Help Center

What is 2Help?

2Help is a platform for adults to find people who request or offer help. Help may be voluntary, free, reimbursed, or paid. Users decide whether to interact and agree directly on the scope, timing, location, compensation, and safety conditions.

2Help provides the technology but does not ordinarily perform, direct, insure, or guarantee the help. Read the Terms of Service and User Agreement before participating.

Who may create an account?

You must be at least 18 years old, legally able to enter into an agreement, and permitted to use the Platform under applicable law. Use accurate account and profile information and keep your authentication methods secure.

Are my telephone number and email visible?

No. 2Help does not display the telephone number or email address collected for registration to other users. Other users can see information you deliberately add to visible profile fields, content, or messages, so do not publish contact information unless you intend to disclose it.

How should users agree on help?

Before accepting, record the scope, date, location, free or paid status, exact price or expenses, materials, known hazards, credentials, and cancellation terms in Platform messages. If an important term changes, obtain the other user’s agreement before proceeding.

Does 2Help verify every user?

No. Unless a feature clearly states the exact check performed, profiles, badges, ratings, matches, and location displays are not identity, background, license, insurance, or safety guarantees. Independently verify information material to your decision, especially for in-home, regulated, professional, transport, care, or high-risk activity.

What should I do if I feel unsafe?

For non-emergency concerns, end the interaction, use in-app block and report tools where available, preserve relevant messages, and email support@2help.app. Review the Safety Center.

How do I report a user or content?

Use the report control associated with the profile, content, or conversation where available. You may also email support with the relevant account, approximate date, and a factual description. Do not send authentication codes, passwords, full payment credentials, or unnecessary identity documents.

2Help reviews reports using context, severity, harm, and history. We may remove content or restrict an account, but privacy and security obligations may prevent us from sharing details of an investigation.

How do I block or unblock someone?

Use the block control available from the relevant profile or conversation. Blocked accounts can be reviewed from Profile → Settings → Blocked accounts. Blocking is a personal safety control; separately report conduct that may violate the Community Guidelines.

What if there is a payment or performance dispute?

Keep the agreed terms and evidence in Platform messages and communicate in good faith. If a supported payment provider was used, follow its dispute deadlines and process. If users arranged payment independently, they are responsible for refunds, chargebacks, and enforcement between themselves. A report to 2Help does not pause deadlines imposed by a provider, insurer, regulator, or court.

How do I change notification and privacy choices?

Open Profile → Settings to manage profile information, location and visibility, matching, notifications, linked accounts, blocked accounts, and other available controls. Device-level permissions for location, photos, and notifications can also be changed in the operating-system settings.

How do I obtain a copy of my account data?

In the app, open Profile → Support & legal → Request account data. When the export is ready, return to the same area to download it before the link expires. For assistance, email support@2help.app.

How do I delete my account?

In the app, open Profile → Settings → Delete account. Review the impact shown by the app, enter the requested confirmation, and complete deletion. This permanently closes the public account and signs out active devices. Deleting the app from your phone does not delete the account.

If you cannot access the app, email support@2help.app with the subject “2Help account deletion request.” Send the request from the registration email when possible, or identify the registration telephone number. Never send an SMS verification code or password. We may ask for limited additional information to verify account ownership.

Account-associated information is deleted or de-identified from active use, subject to limited retention required for safety, fraud prevention, disputes, financial records, and legal compliance as explained in the Privacy Policy.

How do I appeal an enforcement or privacy decision?

Email support@2help.app with the account identifier, the decision, relevant context, and the resolution you request. Use “Appeal” or “Privacy Appeal” in the subject. Repetitive, abusive, fraudulent, or legally prohibited requests may be declined.

Contact support