Community Guidelines

1. Act lawfully, honestly, and in good faith

Use 2Help for genuine requests and offers. Describe who you are, what you need or can provide, material conditions, compensation, qualifications, timing, and risks accurately. Do not impersonate others, create deceptive identities, falsify credentials, hide commercial intent, manipulate trust signals, or misrepresent an interaction.

2. Treat people with dignity

We prohibit harassment, bullying, stalking, intimidation, humiliation, unwanted sexual attention, threats, coercion, blackmail, extortion, and encouragement of violence or self-harm. Do not continue contacting a person who has declined, blocked you, ended the interaction, or asked you to stop.

We prohibit attacks, exclusion, dehumanization, or denial of service based on race, color, ethnicity, national origin, caste, religion, sex, sexual orientation, gender, gender identity, disability, serious medical condition, age, veteran status, or another characteristic protected by law. Legitimate safety, accessibility, language, or qualification requirements must be stated respectfully and applied lawfully.

3. Protect minors and vulnerable people

2Help is for adults. Never use the Platform to sexualize, groom, exploit, recruit, traffic, endanger, or obtain inappropriate access to a minor or vulnerable person. Do not request or share sexual content involving anyone under 18, including synthetic or manipulated content. Suspected child sexual exploitation may be preserved and reported to appropriate authorities as required by law.

Do not arrange unsupervised childcare, personal care, medical care, transportation, financial control, or access to the home or accounts of a vulnerable person unless all legal, safeguarding, qualification, consent, and supervision requirements are satisfied.

4. No illegal, violent, or dangerously unqualified activity

Do not request, offer, promote, coordinate, or facilitate:

• violence, terrorism, organized crime, trafficking, exploitation, theft, vandalism, evasion of law enforcement, or concealment of evidence;
• illegal drugs, controlled substances, stolen goods, counterfeit goods, weapons, explosives, or regulated items traded without authorization;
• unauthorized access to accounts, devices, networks, premises, vehicles, records, or confidential information;
• fraudulent documents, impersonation, money laundering, tax evasion, benefits fraud, academic cheating, or deceptive reviews;
• professional or regulated work without legally required qualifications, permits, supervision, or insurance; or
• activity likely to cause serious injury, property damage, environmental harm, or public danger.

Emergency rescue, medical intervention, security work, electrical or gas work, structural construction, hazardous-material handling, and similar high-risk activity should be left to authorized professionals and official services.

5. No fraud, scams, or payment abuse

• Do not post fake requests or offers, bait-and-switch terms, false emergencies, fabricated charities, or misleading fundraising.
• Do not request passwords, one-time codes, full payment-card details, bank login credentials, remote device access, or identity documents without a legitimate, disclosed, lawful need.
• Do not use overpayments, fake checks, refund scams, advance-fee schemes, gift-card demands, cryptocurrency demands, money-mule activity, or pressure tactics.
• Do not add undisclosed charges, withhold agreed payment dishonestly, misuse chargebacks, or misrepresent completion.
• Do not use 2Help to recruit for pyramid schemes, multi-level marketing, deceptive investment activity, or unlawful gambling.

6. Respect privacy and confidentiality

Do not publish, collect, infer, buy, sell, or distribute another person’s private information without lawful authority and consent. This includes home addresses, precise live locations, registration contact details, identity numbers, financial information, medical information, access codes, private communications, and images taken in private spaces.

Never threaten to reveal private information. Use information obtained through an interaction only to complete that interaction, and securely delete it when no longer needed. Do not record audio or video where consent is required unless valid consent has been obtained.

7. Appropriate content

Do not post pornography, sexual services, non-consensual intimate imagery, graphic gore, content celebrating serious harm, or content designed to shock or degrade. Nudity or sensitive imagery may be allowed only where necessary for a legitimate, lawful purpose and appropriately limited—for example, documentation provided privately to an authorized professional.

Do not upload malware, malicious links, instructions for wrongdoing, or content that infringes copyright, trademark, privacy, publicity, confidentiality, or other rights.

8. Keep communication relevant and consensual

Messages must relate to a genuine 2Help interaction. Do not send mass solicitations, repetitive messages, chain messages, unauthorized advertising, political campaigning, unsolicited sexual or romantic messages, or links intended to evade safety controls. A polite follow-up may be reasonable; repeated contact after no response is not.

9. Platform integrity

Do not scrape data, automate account activity without authorization, evade blocks or enforcement, create duplicate accounts to mislead others, share or sell accounts, test stolen credentials, exploit vulnerabilities, interfere with service, or manipulate discovery, matches, ratings, reports, verification, moderation, or analytics.

If you discover a security vulnerability, do not exploit it or access unnecessary data. Report it privately to support@2help.app.

10. In-person conduct

Respect agreed boundaries, property, personal space, cultural expectations, accessibility needs, and the right to end an interaction. Do not arrive impaired, bring an undisclosed person, enter unauthorized areas, possess a weapon during an interaction, or remain after being asked to leave. Disclose material hazards and stop work when conditions become unsafe or materially different.

11. Reporting violations

Use the in-app report and block tools where available, or email support@2help.app. A useful report identifies the account or content, explains the concern, and includes relevant dates or evidence. Do not submit knowingly false, retaliatory, repetitive, or coordinated reports.

12. Enforcement

Depending on context, severity, harm, and history, 2Help may remove content, limit visibility or messaging, issue a warning, restrict features, suspend or terminate an account, preserve evidence, or refer a matter to service providers or authorities. Serious threats, exploitation, fraud, or safety risks may result in immediate action without prior notice.

We may use automated tools to identify potential violations, but enforcement may include human review. No system identifies every violation, and a report does not guarantee a particular outcome. Affected users may appeal by emailing support with the relevant decision and context.

13. Contact